Effective Date: Dec 2024
At Level Privacy, we are committed to providing high-quality services and ensuring customer satisfaction. However, due to the nature of our work, we have established a refund policy to protect against misuse while maintaining fairness.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- If we are unable to perform the service due to reasons within our control.
- If the client cancels the service before significant work has commenced.
- If there is a documented failure to meet agreed-upon service deliverables.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- The client provides incomplete, inaccurate, or misleading information that impacts service delivery.
- The client changes their mind after the service has been initiated.
- The client fails to cooperate with required steps or requests during the service process.
- Services were successfully delivered as outlined in the agreement.
3. Partial Refunds
In cases where only a portion of the service has been completed, a partial refund may be issued at our discretion, proportional to the remaining work.
4. Refund Process
- Clients must submit a refund request within [30 days] of service completion or cancellation.
- All refund requests must be made in writing and include a detailed explanation of the reason for the request.
- Requests will be reviewed within [7 days], and clients will be notified of the decision.
5. Abuse Prevention
To prevent abuse of this policy:
- Refunds will not be issued for repeat cancellations by the same client.
- Clients who repeatedly request refunds for unjustifiable reasons may be denied future service.
- We reserve the right to terminate the service without refund in cases of fraudulent or malicious behavior.
6. Contact Information
For refund inquiries, please contact us at:
By using our services, you acknowledge that you have read and agree to this Refund Policy. If you have questions or concerns, our team is here to help.